Hacks, slander and sabotage: Responding to online crises

As our daily communication migrates online, crises in these digital domains are becoming increasingly common. UNSW learnt this the hard way last year when they had an alarming outbreak of scantily-clad women on their Facebook page. Whilst preventing the crisis in the first place is obviously preferable, it is of the highest priority to respond appropriately should one occur. Your online crisis response plan should include the following: 1.       Acknowledge Even if you know nothing about the situation, acknowledge that something has happened....

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Getting rid of the Christmas stuffing

The holiday season is over. While we lie on the sofa, gloomily scanning the room which was sparkling with Christmas decorations just a few days ago, now only left with sad-looking and dusty ornaments, waiting for someone (me) to have the energy to put them away for next year.  As is the case for many others, the New Year starts with some slight anxiety over those extra kilos gained over the past couple of weeks. The ham was just too delicious to resist, and you just can’t have too many potatoes. It’s only Christmas once and year, so when else am I really allowed to stuff my face...

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