Creating a Cloud Assurance Framework

Cloud adoption is increasing at a rapid rate across the globe as organisations require the ability to deliver agile, mobile, feature-rich and scalable digital services cost effectively to customers not possible through traditional ICT environments. However, the increasing use of cloud has escalated the concerns around security and privacy given the possibility that data can be compromised. This is exacerbated by the speed at which news, particularly if it is bad, travels across national and international boundaries and the greater scrutiny cloud providers are faced with due to their...

Read more

Outsourcing customer satisfaction

We may be a multi-cultural nation but the frustration felt when hearing a foreign accent on the other end of the phone upon contacting your insurance/phone/ utilities company is unanimous. Yet a growing number of Australian companies, NRMA, RACV, SGIO, Lumley Insurance, Swann Insurance, WFI and CGU included, are moving their contact centres offshore. “I have four policies with NRMA and have always thought that a distinguishing feature of the company was the fact that they maintained onshore call centres. If this changes, so will I,” David Macalpine said. “I’m signing this because...

Read more

Is this war?

At 2.53pm on Friday 7 April, a truck ploughed through one of Stockholm’s busiest streets, before crashing into a shopping centre. A CCTV camera from one of the stores on Drottninggatan, shows how panic-stricken people run down the street. Some run into the store, others keep running ahead, before a truck comes barging by in full speed. Four people died and 15 got injured in the incident. This is just the latest attack in a series that are spreading through Europe. The previous one, where a man drove into a crowd in central London before barging into the Houses of Parliament in...

Read more

Government spending on IT up almost 50%

The Federal government is splurging on information technology with projected costs at nearly $10 billion for this financial year. Spending has soared from $6.7 billion in the 2014-2015 financial year to 9.3 billion from 2015-2016. This is expected to grow by another $300 million this year, as confirmed by the office of Digital Transformation Minister Angus Taylor. Mr Taylor attributes the increase to playing digital catch-up after years of “neglect and under-spending on vital IT infrastructure” but that the benefits of modernising Australia’s federal departments would prove to be...

Read more

Domino’s will begin using robots to deliver pizzas in Europe

Starship Technologies, the London-based company that has created six-wheeled self-driving delivery robots, will begin taking customers Domino’s pizzas in Germany and the Netherlands. Starship, launched in July 2014 by two former Skype co-founders, Ahti Heinla and Janus Friis, will whisk pizzas to customers’ doors if they live within a one-mile radius of certain Dominos pizza shops in "select German and Dutch cities," the company said in a statement. Domino’s Pizza Enterprises Ltd., the world’s largest franchise licence owner of Domino’s Pizza, with operations...

Read more