Why Amazon is not “just another competitor”

Many words have been written about the timing of Amazon’s Australian launch, with constant speculation and misinformation about the date. In coming years, the launch date will be nothing but a footnote. What really matters is how to respond to Amazon and, on this, there is much well-intentioned but unhelpful advice. Unhelpful because many commentators are now downplaying Amazon as “just another competitor” – when in fact the retail marketplace is about to be transformed. Following that advice could be the modern-day equivalent of launching a cavalry charge towards soldiers armed with machine...

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Overcoming Safety Challenges in the Current Threat Environment

In response to a heightened safety and security threat environment, venue security and procedures also need to be heightened while still balanced with ensuring an optimal customer experience – increased collaboration between all stakeholders, plus the target hardening of venues themselves, has never been more urgent. In this article, I share details of comprehensive risk management strategies employed to overcome safety challenges at some of Australia’s biggest and most high profile events, with a specific look into recent major events. Minimising Risk Overcoming Challenges with Comprehensive Risk...

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The skill every EA should be including on their resume

Whether you’re an Executive Assistant actively looking for a new role or just open to new opportunities, it’s important to keep your resume and LinkedIn profile up-to-date with the skills and traits potential employees are searching for. Whilst it may seem organisations prioritise different skillsets, there are many traits which all companies are begging for. We analysed a cross-section of job ads from across public and private sectors to identify the most common traits executives were looking for in their assistants. So what’s the trait in highest demand? A positive, can-do attitude.  Most,...

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Improving NDIS Service Delivery Outcomes: one speaker’s thoughts on unlocking innovation for providers

For providers operating in a NDIS environment the way one deals with an age of consumer choice and control is an innovation opportunity. 1. Selecting the lane for your innovation ambition To survive and thrive you need to develop and adopt a clear and conscious strategy. In some parts of your organisation and operations you may select to be in a certain lane:    fast lane: being a leader of change    middle lane: being a fast follower that adopts innovation from others; or    slow lane: choose incremental continuous improvements and drive...

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