How the traditional skillsets for NFPs is changing

Not-for-profits will need to adopt a new skillset and expertise in order to compete in a highly complex and rapidly changing sector Not-for-profits are increasingly needing to address rapid changes to the sector with investments in new skillsets and expertise becoming critical to sustainability. As the market becomes significantly saturated with competing NFP bodies, and as government reforms and digital advancements bring huge variations to the sector, organisations will need to ‘future-proof’ their techniques to survive. Third Sector spoke to Doxa CEO, Steve...

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What defines a thought leader?

Do you have to be forward-thinking or is it more important to have a grip on current reality? Do you have to have been in the industry for a long period of time, or can you come in as a fresh mind and unleash what you perceive to be the most important focus areas for improvement and foresee to be the most intriguing avenues to go down as an industry? It’s the age old debate of aptitude vs attitude, cold hard facts vs intuition, inherent skills vs expertise and knowledge. In my opinion, everyone who dares to engage and passionately immerse themselves...

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NZ Government reviews use of algorithms

As emerging technologies generate mass amounts of data, awareness is growing across the public sector of the need to ensure transparency and accountability in the use and availability of data. May 2018 saw the NZ Government launch an assessment of how its departments are using algorithms to analyse the data of New Zealand citizens. Whilst the first stage was forecast to be completed by August, there is no word on whether the resignation of one of its leaders- Government Chief Digital Officer, Colin MacDonald- will affect the review. Minister for Government Digital...

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OGCIO merges with Department of Premier and Cabinet: What this means for the ICT strategy for WA?

The Office of the Government Chief Information Officer (OGCIO)  was established by the former Barnett government in 2015 in an effort to reduce the state’s ICT spending by $100 million over four years. Their mission is to collaborate with government agencies and industry to stabilise cost, increase value for money and minimize risk in delivery of ICT across the public sector. Now, the OGCIO will be merging with the Department of Premier and Cabinet from the 1st of July 2018. This comes after the McGowan’s government second budget where they revealed that this...

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Increasing need for trust and transparency in the NFP sector

There is an increasing need for improved trust and transparency among not-for-profits as sex scandals keep damaging the sector. This comes after revelations that Oxfam UK used sex workers while on a relief mission following an earthquake in Haiti in 2010. There have also been revelations that sex workers from several aid charities have been sexually exploiting victims – including children – by exchanging food and aid for sex. Unsurprisingly, many not-for-profits are feeling the impacts of the damaging news, not least Oxfam UK, who is expected to make...

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Why the government needs to push the play button

Digital video is one of the leading ways to drive online engagement. Website pages containing video attract more traffic, have significantly longer page visits per person, and are much more likely to be shared. So let’s see some stats, 'cos numbers don’t lie.' According to the latest figures, the percentage of internet users consuming video content online is about 77% in Australia. It’s a similar story in the US, UK and Canada too, and it’s predicted that by 2020, around 80% of total global internet traffic will be attributed to videos. There are some...

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10 data predictions for 2018

With the emergence of Artificial Intelligence and machine learning, the data industry is set to soar giving organisations the ability to leverage from data effectively. Data powered organisations are inclined to re-think their approach to data utilisation and management if they want to extract maximum value from data and analytics. With a focus on increasing business revenue, CEOs, Chief Data Officers and Chief Information Officers are adopting new and innovative methods within their business strategy to optimise their performance. Over the years, the data industry...

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Trends changing the future of contact centres

As customer experience moves to the forefront of almost every organisation’s strategic view, the first point of contact for consumers is undergoing a complete transformation. As contact centres evolve to meet the needs of the tech savvy ‘Generation Now’, these are some of the trends set to change the way they operate.        1. Chat bots and AI replacing human contact The rise of intelligent bots will mean faster answers to customer queries as they have the capacity to search its database for information and possible resolutions. Should the bot be...

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